As you’ve spent your hard-earned money on high-quality domestic appliances that deliver excellent results, whether that’s washing your clothes, storing your food or vacuuming your floors, the last thing that you want to happen is to have the manufacturer’s warranty invalidated because the appliance repair company you hired failed to do a professional job. Invalidating the warranty on your household appliances is just one of many reasons why it’s essential to hire the right appliance repair company, so here are five handy tips to help you hire the right company in your local area.
Always Check the Warranty First
This is very important. With some appliances manufactured by certain leading brands, to keep the manufacturer’s warranty intact and valid you need to have it serviced by an approved repairer, with failure to adhere to this stipulation grounds for having the warranty invalidated.
This consideration won’t apply to all appliances but usually only high-end kitchen appliances, so bear this in mind. It would be terrible to have bought a premium-quality appliance only to find out that by having a minor problem resolved that you’re no longer covered. After all, having a good warranty to fall back on is a prominent reason for spending a little extra on a new stovetop or fan-forced oven.
Use an Online Business Directory
No matter where you reside, whether that’s London or Leeds, Hertfordshire or Herefordshire, you will find that you have a world of choice at your fingertips when you use an online business directory to source a repair company who can locally repair my appliance. There are a few leading business directories which you should focus your attentions on, and as you’ll quickly realise, the number of options that you have when you use one of these directories far outweighs your options when you use search engines like Google, Yahoo or Bing.
What’s more, in addition to having more options to consider, you also benefit from customer reviews that can provide you with a good idea of what to expect when you use the services of a repair company, not to mention the convenience of using a business directory over a search engine.
Ask About Their Experience
When you’ve found a company that you believe is suitable for your appliance repair needs, the first thing that you should ask them about is their experience with the appliance make and model. Most appliances are very similar in some regards but it’s always advisable to hire a company with direct experience working with your particular appliance. This is because:
They will have a good idea of the common problems and faults
They should have spare parts and components on hand
They will get the job done quickly and efficiently
What’s more, some will also have a relationship with local service centres, so if they don’t have the parts and components required with them, they can quickly order them for you, expediting the time it takes to get your appliance back in working condition.
Ask About Their Rates
You perhaps have noticed that experience was listed before price – this is no mistake. Yes, the price you pay to have your appliances repaired is, naturally, very important but quality of service is even more important than price. Nevertheless, it’s still important to get a good idea of how much you can expect to pay for their services, after all, you don’t want to have a heart attack when you see the bill!
To make sure you’re going to get your appliance, whether a fridge, washing machine or oven, fixed at a fair and honest price, use a leading online business directory to source a few local providers of appliance repairs and ask them for their rates. To make this as quick and easy as possible, not to mention ensure that they’re able to provide you with a realistic quote, make sure you have prepared the following information in readiness:
The make, model and serial number of the domestic appliance in question
Essential details about the problem, for example, noises, smells, etc.
Where you bought the appliance and the warranty status
Having this information on hand can also save you money because an experienced technician may be able to make a diagnosis over the phone and bring along the required replacement parts and components. This could help them to come to your home just the one time rather than multiple times which could incur greater call out fees that have the effect of bumping up the overall costs.
When you have a good idea of how much they’re going to charge you for their services, you can then start asking the other questions you’ve prepared, for example, whether they are able to repair other household appliances that may require professional attention at a later date. It’s always good to have access to a local company that can help you now as well as in the future.
Ask for References
Don’t expect to have a local appliance repair company put you in touch with someone whose fridge they’ve recently fixed, but be sure to ask about references if you can’t access customer reviews on the business directory through which you sourced the company or on their own website.
Something else to consider here is asking family and friends for referrals as there’s always a good chance that someone you know can recommend a local appliance repair company whose services they’ve been impressed with. Nevertheless, although a family member or friend may be happy to recommend a local service provider, don’t overlook the importance of asking them about their rates, their ability to quickly source the parts and components required and any other questions that you believe to be important.
And lastly, make sure the appliance repair company that you’re considering hiring isn’t only able to assist you now but also in the future. It’s always handy to know that the same repairer who did such a great job on your washing machine is able to deliver the same professional service on your fridge!